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Lighting Advice

Latest Delivery Information

Our website and warehouse are currently operational until further notice. We are now shipping orders out every working day and using DPD Local as our only courier. They provide a next working day contact-free delivery service. We are only shipping out stocked product line which allows us to reduce handling times during the COVID-19 outbreak.

The DPD contact-free delivery process includes photo capture for proof of delivery. You will not be asked to sign the handheld devices and the delivery driver will take a photo of the parcel at the point of delivery.

For those who are self-isolating, DPD also have a number of options available. Once you have placed your order using DPD, you will receive tracking information with options that include: setting delivery preferences on the DPD app or leaving a note on your front door to inform DPD where to leave your parcel.

Latest DPD updates can be found on their website here.

Our trade counter remains closed since the 23rd of March as we actively follow the Governments COVID-19 guidelines.

We are reviewing our operations on a daily basis and are contactable by email: [email protected]

Keep strong. Stay safe.

Chris Horridge, Marketing Director


Free Delivery Information

Applies to orders over £60 including VAT. If the order is below £60 a delivery charge of £6 will be added. See delivery zones below for Scottish Highlands and International shipping. This applies to orders up to 30 kg in weight, please contact us for bulk orders. Providing the goods are in stock you should expect them within 2-3 days on our standard service, or we have next day delivery options available. 

We have live stock levels available on every product, non stocked items are available on a short lead time. If the item is out of stock you will get an email informing you that the items have been placed on back order.

Next day deliveries get priority over standard or free deliveries. If you don't get your delivery next day, your delivery charge will be refunded on request. If we are out of stock of any items we will try to get them sent direct from the manufacturer whenever possible. Some manufacturers won't ship direct and some will only ship to businesses. Please check with us for really urgent orders and we advise on a case by case scenario.

Delivery Zones

For deliveries to the Scottish Highlands and British Isles we are unable to offer free delivery and there is a charge of £11.00 +VAT. Our delivery charges apply to orders up to 30 kg in weight, please contact us for bulk orders. This is usually a 2 day service.


Zone 0 - Standard UK Mainland Areas


Zone 1 - Delivery is Charged at £11+ VAT


Zone 2 - Charged at £14+ VAT


Zone 3 - Charged at £25+ VAT

Zone 4 - Charged at £30+ VAT


Zone 5 - Charged at £40+ VAT


Zone 6 - Charged at £60+ VAT


Courier

We use DPD (formally known as Interlink Express) for the majority of our deliveries. Please leave your mobile number for SMS updates from the courier, you will get a text the day before the delivery to confirm that is has been shipped. On the day of the delivery you will get a text that issues you with a 1 hour delivery time. If you are not available you can arrange a different date, alternative address or arrange to collection from the courier.


Cut Off & Delivery Times

If your order is placed before 3PM Monday to Thursday and before 2PM on Friday it will usually leave on a next day delivery as long as the goods are in stock. If your order is urgent we recommend placing a guaranteed next day as they take priority over standard deliveries. If we are out of stock of any items you will receive a notification by email that your order has been placed on back order. If we are out of stock of next day deliveries we will try to get them sent directly from the manufacturer.

Next day deliveries are classed as next working day and don't includes Saturdays or Sundays. We do have options available for Saturday AM deliveries at the checkout page and Sundays available on request.


VAT

International customers can insert their VAT numbers and get VAT exemption in the check out screen.

© 2020 Downlights Direct.
Company Number: 5147452
VAT Number: 846535210
Site by Aesthetic
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