Returns & Cancellations
To return your order, log into your here. Then select your order from the dropdown menu along with a reason for your return. Your return will then get automatically approved and processed quickly & efficiently.
If you’re not satisfied with your goods and would like to return them, we will accept them back at the customer's expense. All unwanted goods must be returned in 100% resalable condition and within 30 days. Resalable condition includes no markings on the wires or terminals and no damage to the packaging.
To cancel an order that's just been placed please contact us immediately as we process and ship orders instantaneously.
Refunds will be issued within 14 days of receipt of goods. Refunds of delivery costs will not be issued unless the products are defective.
Shortages & Damaged Goods
Shortages and damaged goods must be notified within 48 hours preferably by email to [email protected]direct.co.uk or Tel: 01706 521188.