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Terms And Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Expert Electrical Supplies Ltd’s relationship with you in relation to this website.

The term ‘Expert Electrical Supplies Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Unit 3c Buckley Rd Ind Est, Buckley Road, Rochdale, Lancs, OL12 9EF. Our company registration number is 5147452 issued at Companies House, Cardiff on 4/6/04. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Please note that orders are only accepted at the point of despatch, and we reserve the right to cancel down an order due to incorrect pricing or discontinued items.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Expert Electrical Supplies Ltd’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England,Scotland and Wales.

Delivery Policy

We have live stock data available on each of the product listings. Some items are not available from stock but can be placed on 'back order'. This means we will order the goods from the manufacturer and send them straight out to you when as soon as they arrive. Many of the manufacturers we deal offer a quick turnaround and we can get many products within 2-3 days.

Most of the products we offer are available from stock, you should expect to receive your delivery, on the next working day. If there are any problems with availability then you will be notified immediately with a 'back order' email and in most cases a suitable alternative will be offered. For urgent orders such as guaranteed next day deliveries, stock should be checked prior to ordering and placed before 3PM Monday to Thursday and 2PM on Friday. We also offer a range of timed and Saturday delivery options. Further information about deliveries and International rates can be found here.

We use DPD Local for our deliveries. When the order is shipped you will receive a text or email to let you know your order is on its way. On the morning of the delivery, you will be updated with a 1 hour delivery slot. These updates will also give you the option of leaving the delivery in a safe place or with a neighbor.

Cancellations & Returns

If you are not completely satisfied with your purchase, or if the goods have been ordered in error we will accept the return within 30 days of receipt of purchase. Please obtain a returns form number prior to returning any goods.

All goods must be returned in the original packaging and be in a resale-able condition or credit maybe refused.

Returned packages should be sent by recorded mail or courier service as we cannot be held responsible for lost or missing packages. Your payment will be credited within 14 days of receipt less any handling/shipping charges incurred.

Goods are guaranteed for a minimum of 12 months with some products offering much longer periods. In the event of a damaged or faulty product we will provide a replacement once we have the received the defective product(s) back. Please contact via email at: [email protected]

Contacting Us 

If you have any questions regarding this article, please feel free to contact us:

Expert Electrical Supplies Ltd

T/A Downlights
Unit 3c Buckley Rd Ind Est
Buckley Road, Rochdale
Lancs, OL12 9EF

United Kingdom

[email protected]

Tel: 01706 521188 or Tel: 01706 860011

Fax: 01706 860044


© 2018 Downlights Direct.
Company Number: 5147452
VAT Number: 846535210
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